If you are working on a freelance site of any kind, you will run across difficult customers who are impossible to please. You will also have to deal with the unpleasant clients who try their best to get away with getting more for less or even free work.
Some will even resort to threatening you with bad reviews or give you a bad review out of spite, knowing that it could very well kill your business. As a buyer of several sites, I take the time to read the negative reviews. Let’s face it, no one really cares about positive reviews, most are so generic, it’s not worth reading at all.
I am in the market to creating some videos, commercials or even a whiteboard animation for this forum. I am thinking about creating a Youtube for the forum to launch awareness we are here to stay. As I was researching, I ran across a few reviews and, well, here are samples of two of them from 5r.
. . . . . . . 2.3
the work was performed as described and satisfactory, about the seller: very poor costumer oriented, closed to negotiation, very little business sight, unpleasant, late delivery , blames the costumer. my first bad experience with fiverr after tenths of purchases.
The Customer changed his script several times. I made the video for him three times to adjust to the different changes without charging him for it. This forced me to deliver 30 minutes late and then he wanted to use that as leverage to negociate free extras. Sorry. I don’t work for free!
I feel like that was an excellent response. He was professional, kept his cool and did not rant. He gave his version of the events. The best part is that he has all great reviews below that one negative one. All of his samples for other clients are really, really good. I will be ordering from him as soon as I get a script done.
There is another seller, who I have never worked with but has exceptionally well-written gigs and great sample portfolios from other clients. I am impressed with her and want to order from her as well.
She must have had a bad day because what the client wrote took me by surprise. She left no response, which has me scratching my head.
I won’t post what the client wrote but it was a legitimately bad experience. It was a well written bad review that from what was I read, raises concern. Since this particular seller did not respond, I am forced to believe what the buyer wrote.
Things like this do make me hesitate. I don’t care about bad reviews, I care about the other half of the story behind it.
Just throwing it out there.