Honestly, the cheek of some people just goes beyond me. I have a past buyer messaging me with a revision request for their order. - 9 MONTHS AFTER DELIVERY.
Now they are kicking up a stink in my inbox because I won’t offer to do this FOC. I have tried explaining that I no longer have their video source files. As it is, I don’t even use the same video software anymore. In this case, it would cost me $700 to ‘revise’ their order, as I would need to buy a new license. (Though I didn’t tell them that bit.)
Of course, I have offered to create a new video, or if they need just a single scene editing, I can cut this out and create a new scene to go in its place. But, nope. This is completely unreasonable apparently…
This buyer also wants ‘revisions’ based on the fact that they want to provide new background images for scenes in their video. They are realtor and are basically asking for a revision because their original order requirements have changed. (Probably because they are now selling a different house!)
I’m flabbergasted. - And if their original order gets cancelled by CS, I am going to be livid.